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Improve customer service and relations.
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This service excellence bite-size learning module takes you through the steps of navigating difficult situations with unhappy customers.
18 Nov 2015 , 900 Min Module
This service excellence module focuses on barriers of communication and the various strategies to overcome them.
15 Oct 2015 , 900 Min Module
This module focuses on the art of listening, communicating with colleagues and the importance of listening for effective communication.
16 Sep 2015 , 900 Min Module
Worried about what to say? Use this technique to help plan a key conversation
06 Aug 2015 , 900 Min Module
This Professional Assistant: Service Excellence module focuses on the WWHAM questions.
25 Jun 2015 , 5 Min Module
