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Improve customer service and relations.
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Stephen Kinnock said contractors must meet their NHS Terms of Service "where a delivery company is a third party".
23 Mar 2026
‘Last mile’ delivery firm Gophr, which carried out an audit of 23 online pharmacies, describes this as a critical service gap.
29 Jul 2025
A study commissioned by NHS England found almost nine in 10 patients said they “had a good experience of pharmacy services” in the last 12 months.
14 Jul 2025
Boots is expanding its ‘Recycle at Boots’ scheme to include a blister pack recycling pilot in over 100 stores in London and South East England.
20 Feb 2024
This bite-sized learning module considers the impact of body language on customer consultations and ideal techniques.
20 Sep 2018
This bite-sized learning module considers the skills required for effective discussions with customers, patients and colleagues.
22 Sep 2017
This learning module considers the skills required for effective active listening in pharmacy, such as asking questions.
12 Aug 2016
This learning module considers the skills of closing a consultation to ensure a customer understands their treatment plan.
24 Jun 2016
Many pharmacies forget to take steps to ask customers what they want more of from the pharmacy
31 May 2016
This looks at the process of questioning for giving advice or recommending a product
Beat your competitors: valuable rules for improving customer service
Use this to review your pharmacy business: finance, customers and operations
Patient consultations: techniques for changing people’s behaviour
This learning module considers the skills of explanation and planning to best support customers during consultations.
23 May 2016
This service excellence learning module considers the importance of building stronger relationships with your customers.
18 Apr 2016
This learning module considers how putting patients at the centre of their care improves their health and wellbeing.
24 Mar 2016
