Practice

Dispensing errors: reducing the risks

Gary Choo, Numark's head of information services, explains how to minimize risks associated with dispensing errors

09 Mar 2016 , 900 Min Module

Customer service,

Meeting the needs of customers with disabilities

This service excellence learning module considers how pharmacies can help meet the needs of customers with disabilities.

19 Feb 2016 , 900 Min Module

Ready steady... talk

This learning module focuses on how to initiate conversations with customers and add value to your customer service.

15 Jan 2016 , 5 Min Module

Communicating with colleagues

This service excellence learning module takes you through the steps of how to communicate effectively with colleagues, adapting for different situations.

10 Dec 2015 , 900 Min Module

Customer service,

Difficult customers

This service excellence bite-size learning module takes you through the steps of navigating difficult situations with unhappy customers.

18 Nov 2015 , 900 Min Module

Customer service,

Breaking down barriers

This service excellence module focuses on barriers of communication and the various strategies to overcome them.

15 Oct 2015 , 900 Min Module

Questions: open or closed?

This service excellence module focuses on using your professional judgement to know whether to ask open or closed questions, including scenario-based learning.

23 Sep 2015 , 900 Min Module

Customer service,

The art of listening

This module focuses on the art of listening, communicating with colleagues and the importance of listening for effective communication.

16 Sep 2015 , 900 Min Module

Recommend or refer?

This module focuses on using your professional judgement to know when to recommend a product or to refer to the pharmacist.

17 Jul 2015 , 900 Min Module

Customer service,

Practice

Dispensing errors: reducing the risks

Meeting the needs of customers with disabilities

Ready steady... talk

Communicating with colleagues

Difficult customers

Breaking down barriers

Questions: open or closed?

The art of listening

Recommend or refer?

Getting the most out of WWHAM

Customer care: an introduction

The RPS Faculty

Log in

Practice

Dispensing errors: reducing the risks

Meeting the needs of customers with disabilities

Ready steady... talk

Communicating with colleagues

Difficult customers

Breaking down barriers

Questions: open or closed?

The art of listening

Recommend or refer?

Getting the most out of WWHAM

Customer care: an introduction

The RPS Faculty