Practice

Learning disabilities: part two

This module is the second in our CPPE series about learning disabilities.

09 Mar 2017 , 900 Min Module

Learning disabilities: part one

This module is the first in our CPPE series about learning disabilities.

06 Mar 2017 , 900 Min Module

Motivational interviewing

This learning module considers the steps involved in motivational interviewing, using a guiding rather than directing style.

12 Dec 2016 , 900 Min Module

Getting your CPD in order

With continuing fitness to practise drawing ever closer, it is time to make sure your CPD is up to speed

25 Oct 2016 , 900 Min Module

People skills

Teamwork: part two

This learning module considers the skills needed for efficient teamworking by outlining the different skills needed.

14 Oct 2016 , 900 Min Module

Teamwork: part one

Behind every successful business is a hardworking team pulling together, so what makes effective teamwork?

15 Sep 2016 , 900 Min Module

Working with GPs

This CPD module looks at how best to work with your local GPs

17 Aug 2016 , 900 Min Module

Customer service

Listen up!

This learning module considers the skills required for effective active listening in pharmacy, such as asking questions.

12 Aug 2016 , 5 Min Module

Customer service

Master a skilful ending

This learning module considers the skills of closing a consultation to ensure a customer understands their treatment plan.

24 Jun 2016 , 900 Min Module

Customer service

Listen, explain, plan

This learning module considers the skills of explanation and planning to best support customers during consultations.

23 May 2016 , 900 Min Module

Professionalism

This CPPE learning module focuses on the importance of professionalism.

26 Apr 2016 , 900 Min Module

Customer service

Building strong relationships

This service excellence learning module considers the importance of building stronger relationships with your customers.

18 Apr 2016 , 900 Min Module

Customer service

Patient-centred care

This learning module considers how putting patients at the centre of their care improves their health and wellbeing.

24 Mar 2016 , 5 Min Module

Dispensing errors: reducing the risks

Gary Choo, Numark's head of information services, explains how to minimize risks associated with dispensing errors

09 Mar 2016 , 900 Min Module

Customer service

Meeting the needs of customers with disabilities

This service excellence learning module considers how pharmacies can help meet the needs of customers with disabilities.

19 Feb 2016 , 900 Min Module

Ready steady... talk

This learning module focuses on how to initiate conversations with customers and add value to your customer service.

15 Jan 2016 , 5 Min Module

Log in

Practice

Learning disabilities: part two

Learning disabilities: part one

Motivational interviewing

Getting your CPD in order

Teamwork: part two

Teamwork: part one

Working with GPs

Listen up!

Master a skilful ending

Listen, explain, plan

Professionalism

Building strong relationships

Patient-centred care

Dispensing errors: reducing the risks

Meeting the needs of customers with disabilities

Ready steady... talk