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Learn why you need to view things from a different perspective, because the best way to connect with other healthcare professionals is to recognise and understand how they see things.
21 Sep 2022
In this final video in the Confident Connections series, presenter Tony Woods sums up what you have learned so far in the series, and talks about how different groups of stakeholders can impact on your project and how you should approach them.
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Put a premium on communication skills with this CPD module.
14 Jul 2021
As pressure increases and demand grows in primary care, resources are stretched and the gaps show. Community pharmacies are perfectly placed to step in and bridge those gaps and support health and wellbeing in neighbourhoods across the country.
07 Jul 2021
How can you move from an interesting idea to tangible, collaborative action? The third video in the Confident Connections series provides you with two practical tools to take a great idea and make it a game changing local service.
Step into your customers' shoes and walk through our 3D pharmacy to learn how to maximise the impact and profitability of your pharmacy.
27 Aug 2019
This bite-sized learning module considers the impact of body language on customer consultations and ideal techniques.
20 Sep 2018
This bite-sized learning module considers how pharmacies can optimise the pet health category and give advice to pass on.
13 Oct 2017
This bite-sized learning module considers the skills required for effective discussions with customers, patients and colleagues.
22 Sep 2017
This learning module considers the steps involved in motivational interviewing, using a guiding rather than directing style.
12 Dec 2016
This learning module considers the skills needed for efficient teamworking by outlining the different skills needed.
14 Oct 2016
Behind every successful business is a hardworking team pulling together, so what makes effective teamwork?
15 Sep 2016
This learning module considers the skills required for effective active listening in pharmacy, such as asking questions.
12 Aug 2016
This learning module considers the skills of closing a consultation to ensure a customer understands their treatment plan.
24 Jun 2016
This learning module considers the skills of explanation and planning to best support customers during consultations.
23 May 2016
This service excellence learning module considers the importance of building stronger relationships with your customers.
18 Apr 2016
