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Regulations,

Don’t come to us with customer service disputes, overstretched GPhC warns public

Regulator to issue public notice outlining what it will and won't investigate

16 Sep 2025 , 1 Min Article

Customer service,

Only 1 in 8 online pharmacies offer same day delivery

‘Last mile’ delivery firm Gophr, which carried out an audit of 23 online pharmacies, describes this as a critical service gap.

29 Jul 2025 , 1 Min Article

Customer service,

Increasing number of people go to pharmacies before booking GP appointments, reveals NHSE survey

A study commissioned by NHS England found almost nine in 10 patients said they “had a good experience of pharmacy services” in the last 12 months.

14 Jul 2025 , 1 Min Article

Skin conditions,

Supporting customers with chronic idiopathic urticaria

Understand what chronic idiopathic urticaria is, its potential impact on sufferers, and what you can recommend to help

20 May 2025 , 5 Min Module

Business environment,

Alliance Healthcare to ‘prioritise customer service’ as it axes warehouses

Wholesaler plans to close two warehouses as it invests in new facility.

12 Mar 2025 , 2 Min Article

Sore throat,

7 steps to managing sore throat

Get to grips with what customers want from their sore throat treatment and upgrade your consultations with this 7-step guide

25 Oct 2024 , 8 Min Module

Cough & cold,

Translate your customer's cough

Refresh your knowledge on different types of cough and how customers might describe them.

02 Sep 2024 , 10 Min Module

Effectively managing sore throats

This module will help you to understand and educate customers about the risks of antibiotic resistance, and recommend products to help them effectively manage their sore throat symptoms

11 Aug 2024 , 10 Min Module

Women's health,

What is postmenopausal vaginal atrophy

Update your knowledge on this common condition, who it affects and its impacts on quality of life

10 Aug 2024 , 10 Min Module

Women's health,

Gina supply considerations

Recognise the contraindications and conditions that need GP referral when considering recommending Gina

07 Aug 2024 , 10 Min Module

Sore throat,

Sore throats: Refresh your product knowledge

Watch this short video to learn about Difflam’s triple action relief against sore throat and explore the different benefits of each product in the range

06 Aug 2024 , 3 Min Module