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What impact has the big chains charging for deliveries had on smaller pharmacies? Sasa Jankovic reports
18 Sep 2019 , 4 Min Article
What makes one pharmacy different from others? Understanding consumer loyalty can help, and a net promoter score is one way to measure it
05 Feb 2019 , 2 Min Article
This bite-sized learning module considers the impact of body language on customer consultations and ideal techniques.
24 Sep 2018 , 5 Min Module
This bite-sized learning module considers the skills required for effective discussions with customers, patients and colleagues.
21 Sep 2017 , 900 Min Module
This learning module considers the skills required for effective active listening in pharmacy, such as asking questions.
21 Aug 2016 , 5 Min Module
A delivery service may become the Achilles heel of your business says pharmacist Gary Jones of Borth Pharmacy, Ceredigion
05 Jul 2016 , 2 Min Article
This learning module considers how putting patients at the centre of their care improves their health and wellbeing.
31 Mar 2016 , 5 Min Module
While many pharmacy teams appreciate that most specials products have overnight delivery, it seems not all do. Charles Gladwin reports
25 Feb 2016 , 5 Min Article
This Professional Assistant: Service Excellence module focuses on the WWHAM questions.
24 Jun 2015 , 5 Min Module
