Getting the most out of WWHAM

This Professional Assistant: Service Excellence module focuses on the WWHAM questions.

This Service Excellence module is about getting the most out of WWHAM. It will consider the things you need to remember in order to get the most out of the WWHAM questions and provide the best service for your customers.

Learning objectives

After studying this module, assistants will:

  • Understand how to use the WWHAM questions
  • Be able to communicate better with customers.

About this module

This module is suitable for all members of the pharmacy team who wish to increase their knowledge of communication skills. This module has been endorsed with the NPA's Training Seal as suitable for use by pharmacy teams as part of their ongoing learning.


Click here to download a PDF of the module as it appeared in print. You can still use your online learning log to record your learning outcomes and impact on your practice.

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